Frequently Asked Questions

Discover everything you need to know about our heritage apothecary and boutique services.

Where are Santa Maria Novella products manufactured?

All our products are crafted in Florence, Italy, following traditional recipes and artisanal methods that date back to 1221.

Does Santa Maria Novella test on animals?

No, we are strictly against animal testing. Our products are developed using high-quality natural ingredients and modern safety standards without harming animals.

How long does shipping take for online orders?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by destination and customs processing.

What is your return policy for beauty products?

Due to the nature of our products, we can only accept returns on unopened and unused items in their original packaging within 14 days of delivery.

Are your fragrances suitable for sensitive skin?

While we use high-quality botanical extracts, we recommend performing a patch test or consulting the full ingredient list provided on the product page if you have known sensitivities.

How should I store my perfumes and potpourri?

To preserve the integrity of the essential oils, store your products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.