Returns & Exchanges

Officina Profumo-Farmaceutica di Santa Maria Novella accepts returns of unopened and unused products in their original packaging within 14 days of delivery. To maintain the integrity of our artisanal fragrances and skincare, we cannot accept returns on items that have been opened or tested.

1

Initiate Request

Contact our client services team or visit the 'My Orders' section of your account to request a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Carefully place the items in their original boutique packaging and shipping box, ensuring the RMA form is included to prevent processing delays.

3

Shipping

Affix the provided pre-paid shipping label to your parcel and drop it off at the designated courier location, keeping a copy of the tracking number for your records.

4

Inspection & Refund

Once our Florentine quality control team verifies the condition of the returned goods, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing